• Call our office at (779) 210-2964.
• Email support@toledobh.com.
• Walk in anytime when we are open, Mon-Thur 9am-6pm, Fri-Sat 8am-12pm.

We offer video or phone calls for many visits. If this is something you are looking for, feel free to call our office and ask if this can be accommodated.

There will be times where your provider highly recommends or requires that you be seen in person due to various reasons. In these cases, you may be asked to reschedule your appointment for a different date or time when you are able to come in person rather than be seen virtually. We appreciate your teamwork with us regarding this in advance.

Your appointment time will vary depending on what type of provider you are seeing and what type of appointment you have scheduled. 

• For medication management, you can expect the intake appointment to take about an hour and the follow-up appointments to take anywhere from 30 minutes to an hour. 
• For individual therapy, you can expect the intake and follow-up appointments to take about 45 minutes to an hour.

Your appointment frequency will depend on your treatment plan created with the help of your provider. While some individuals may have appointments weekly, others may be seen biweekly, once a month, or even once every 3, 6, or 12 months. Your provider will discuss their recommendations with you during your appointments.

We kindly ask that you plan ahead when possible and reschedule appointments at least 24 hours in advance. In the event that you need to cancel less than 24 hours prior to your appointment, please contact our office as soon as possible. To ensure our providers' time is efficiently utilized, you may incur a $50 late cancel/no show fee due to the last minute cancellation. If you have any questions about this policy, please call our office.

You will be responsible for a $50 late cancel/no show fee when an appointment is missed as we want to ensure that our providers' time is effieciently utilized. If you have any questions about this policy, please call our office.

If you leave a voicemail or send an email, expect to receive a return call or email within 24-48 business hours.

You can expect your medication refill to be processed within 3-5 business days. Please take this into account and make requests in advance.

• We accept Medicare and most private insurance plans.
• If you are not sure whether we accept your insurance plan, give us a call and we can look into the details for you.
• If we do not currently accept your insurance, let us know! There is the potential that we can work toward accepting your plan in the future.

Depending on your insurance plan, your out-of-pocket amount may vary for each visit. You may be responsible for a copay or coinsurance. Please check with your insurance company for these specifics.

We are willing to still offer you services if we do not accept your insurance or if you do not have insurance. If this is your situation, feel free to call us about our financial programs.

Yes. We have a strict privacy policy that we hold to in compliance with all state and federal laws. In order to share your information, we must have a signed and up-to-date release of information in your file.

Due to the nature of our clinic being outpatient, we are unfortunately not available 24/7. If you are having an emergency of any kind, please call 911 or go to the nearest emergency room. Even if we are open and you are having an emergency, we cannot guarantee that we can help you right away. Seeking emergency services would be the necessary step to take.

Our operational manager, Stacey Garcia, is the person to go to for any concerns. She will make the time to talk with you by phone, email, or in person in order to make sure your concerns are heard and that she can address them with the right staff member.